Contact Us

Brook Park Branch

5681 Smith Road
Brook Park, OH 44142

Phone: 216-367-8000
Toll Free: 888-826-8439
Fax: 216-367-8001

Business Hours  
Monday, Tuesday, Thursday 8:30 AM – 4:45 PM
Wednesday 9:30 AM – 4:45 PM
Friday (Lobby) 8:30 AM – 4:45 PM
Friday (Drive-Up) 7:30 AM – 5:45 PM

Highland Heights Branch

390 Alpha Park
Drive #19, Building B, Corner Suite
Highland Heights, OH 44143

Phone: 440-449-8383
Fax: 440-449-9212

Business Hours  
Monday, Tuesday, Wednesday, Friday 8:00 AM – 4:00 PM
Thursday 8:00 AM – 6:00 PM

Walton Hills Branch

21375 Alexander Road
Walton Hills, OH 44146

Phone: 440-232-9540
Toll Free: 877-232-9540
Fax: 440-232-1346

Business Hours  
Monday, Tuesday, Thursday 8:30 AM – 4:45 PM
Wednesday 9:30 AM – 4:45 PM
Friday (Lobby) 8:30 AM – 4:45 PM
Friday (Drive-Up) 7:30 AM – 5:45 PM

Phone 24 - Automated Phone System

Phone: 216-367-8039

Phone: 440-232-2378

Toll Free: 800-774-6997

Toll Free: 877-798-6879

ATM Card / Debit Card / VISA Card

Card Activation & PIN Services ATM/Debit Card : 800-757-9848

  • Activate a Card
  • Select a New PIN
  • Change a Forgotten PIN
  • Change a Known PIN

Cardholders will be asked to provide specific information for identity purposes.  Once the call is successfully completed, cardholders may immediately use their card at an ATM and at merchants for point of sale purchases (if applicable).

Report Lost or Stolen ATM/Debit Card: 800-472-3272

Report Lost or Stolen Best Reward VISA Card: 800-449-7728

Cardholder Services Best Reward VISA Card: 866-820-5838

Online Bill Pay Member Support

Toll Free: 855-678-3961

Best Reward's Routing Number


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Best Reward Credit Union is actively working to increase accessibility and usability of its website in accordance with ADA standards and guidelines. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us toll free at 877-232-9540. All products and services available on this website are available at all Best Reward Credit Union branches or by calling 877-232-9540.