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News and Announcements

Attention Members: Updates for You

Our Computer System Upgrade is complete. Here are some updates for you:

1. Statements

  • Beginning next month, your statement will look different with the completion of our Computer System Upgrade. Please let us know if you have any questions once you receive your newly-formatted statement in January 2019.

2. e-Statements

  • Beginning next month, your e-statement will look different with the completion of our Computer System Upgrade. e-Statements will resume being sent electronically next month. Please let us know if you have any questions once you view your newly-formatted e-statement in January 2019.
  • If you were charged a $1.00 Statement Fee for your one-time statement that was mailed in December; we apologize for that error and that fee has been reversed. 

3. Tax & IRA Information

  • Tax forms (1099/1098) and IRA information will be sent in a separate mailing for the 2018 Tax Year. Watch your mail for these items (if applicable) in January 2019.
  • Members have the option to enroll to receive Tax & IRA information electronically within Best Reward Online. To enroll, once logged in, do the following:
  1. Select Self Service Tab
  2. Under Additional Services
  3. Select e-Notices
  4. Agree to the Disclosure
  5. Select Maintain e-Notices (to the right)
  6. Select Tax Notices
  7. Choose Electronic (Selected by Default)
  8. You're Done

4. Phone 24

  • Sometime in the future, existing phone numbers for Phone 24 will be replaced with this new phone number: 1-800-263-8135.
  • You may also access Phone 24 by calling the branch of your choice and selecting option 1 during business hours or option 2 during non-business hours.
  • When you call Phone 24, your PIN will be set as the last 4 digits of your Social Security Number and then you will be prompted to change your PIN.
  • View our Phone 24 Flow Chart to guide you through the Phone 24 options.

5. Pardon our Progress

  • Processing transactions MAY take longer than usual as we adjust to this Computer System Upgrade change. Your patience is greatly appreciated!