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Contact Us

Brook Park Branch

5681 Smith Road
Brook Park, OH 44142

Phone: 216-367-8000
Toll Free: 888-826-8439
Fax: 216-367-8001



Highland Heights Branch

390 Alpha Park
Drive #19, Building B, Corner Suite
Highland Heights, OH 44143

Phone: 440-449-8383
Toll Free: 833-449-8383

Fax: 440-449-9212

Operating Engineers Branch

(Local 18 Members Only)

3515 Prospect Avenue
Room 200

Cleveland, OH 44115

Phone: 216-432-0300
Toll Free833-432-0300
Fax: 216-881-1113



Walton Hills Branch

21375 Alexander Road
Walton Hills, OH 44146

Phone: 440-232-9540
Toll Free: 877-232-9540
Fax: 440-232-1346

Holiday Schedule

Friday, July 3, 2020 - OPEN (Independence Day)
Monday, September 7, 2020 - Closed (Labor Day)
Monday, October 12, 2020 - Closed (Columbus Day)
Wednesday, November 11, 2020 - Closed (Veterans Day)
Thursday, November 26, 2020 - Closed (Thanksgiving)
Thursday, December 24, 2020 - Close at NOON (Christmas Eve)
Friday, December 25, 2020 - Closed (Christmas Day)
Thursday, December 31, 2020 - Close at NOON (New Year's Eve)
Friday, January 1, 2021 - Closed (New Year's Day)


Phone 24 - Automated Phone System

Toll Free: 800-263-8135

View our Phone 24 Flow Chart to guide you through the options.

When you call Phone 24, your PIN will be set as the last 4 digits of your Social Security Number and then you will be prompted to change your PIN.

ATM Card / Debit Card / VISA Card

Card Activation & PIN Services ATM/Debit Card: 800-992-3808

  • Activate a Card
  • Select a New PIN
  • Change a Forgotten PIN
  • Change a Known PIN

Cardholders will be asked to provide specific information for identity purposes.  Once the call is successfully completed, cardholders may immediately use their card at an ATM and at merchants for point of sale purchases (if applicable).

Report Lost or Stolen ATM/Debit Card: 800-472-3272

Report Lost or Stolen Best Reward VISA Card: 800-449-7728

Cardholder Services Best Reward VISA Card: 866-820-5838

Online Bill Pay Member Support

Toll Free: 855-678-3961

Best Reward's Routing Number


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